Training provider
A business that sells training to other organisations or to the public, usually as courses that run on scheduled dates.
IN HOTLINE LMSThe provider plans of Hotline LMS are built for training providers.
RESOURCES · GLOSSARY
The words of training, in plain English.
Training management and e-learning come with their own vocabulary. This glossary from the Hotline LMS team defines 42 of the terms you will meet when you sell, run and certify training, and says how each one applies in Hotline LMS.
- 42 terms
- Updated
Find a term
- Running training (14)
- E-learning and its standards (9)
- Exams, certificates and renewals (12)
- Your platform and your systems (7)
- Accredited training
- API
- Awarding body
- Blended learning
- Booking widget
- Certificate
- Certificate expiry
- cmi5
- Company places
- Compliance training
- Course builder
- Course date
- CPD
- Delegate
- E-learning
- Exam
- Grade band
- Instructor-led training
- Joining instructions
- Learning management system
- Learning path
- Learning Record Store
- MCP
- Photo-ID check
- Purchase order booking
- Question pool
- Recertification
- Register
- SCIM
- SCORM
- SCORM 1.2
- SCORM 2004
- Single sign-on
- Training management system
- Training provider
- Verifiable certificate
- Virtual classroom
- Waitlist
- Webhook
- White-label
- Workspace
- xAPI
Running training
Training management system Also: TMS
Software that runs the logistics around instructor-led training: scheduling, venues, trainers, bookings and attendance.
IN HOTLINE LMSHotline LMS is a training management system and an LMS in one.
Learning management system Also: LMS
Software that delivers and tracks the learning itself: courses, assessments, progress and certificates.
IN HOTLINE LMSHotline LMS is a training management system and an LMS in one.
Delegate Also: learner, attendee
A person booked onto a training course. In UK training, delegate is the usual word for someone attending a scheduled course, and learner is more common for e-learning.
IN HOTLINE LMSOne delegate record in Hotline LMS holds a person's bookings, attendance, e-learning, exam results, certificates and renewals.
Course date Also: session, event
One scheduled run of a course, with its date, its venue or online link, its trainer and a number of places.
IN HOTLINE LMSCourse dates in Hotline LMS have venues, trainers, clash warnings, bookings and waitlists.
Instructor-led training Also: ILT
Training led by a trainer at a set time, in a classroom or online, as opposed to e-learning taken at the learner's own pace.
Virtual classroom Also: live online training
A trainer-led session held online at a set time, with the trainer and delegates in the same video call.
IN HOTLINE LMSHotline LMS runs classroom, virtual and blended course dates.
Blended learning
A course that combines trainer-led sessions with e-learning, for example online theory followed by a practical day.
IN HOTLINE LMSHotline LMS runs classroom, virtual and blended course dates alongside e-learning.
Joining instructions
The message a delegate receives before a course, giving the date, the time, the place or link, and what to bring.
IN HOTLINE LMSHotline LMS sends branded joining instructions with calendar invites automatically.
Register Also: attendance register
The record of who attended a course date.
IN HOTLINE LMSIn Hotline LMS the trainer marks the register on the day.
Waitlist Also: waiting list
A list of people who want a place on a course date that is full, so that a freed place can be offered to them.
IN HOTLINE LMSCourse dates in Hotline LMS have waitlists.
Booking widget
A snippet of code that shows your live course dates and booking buttons on your own website.
IN HOTLINE LMSHotline LMS widgets embed with a copy-and-paste snippet as real, crawlable HTML, themed to the host site.
Company places
Places on a course that an employer buys for its staff, naming the delegates later.
IN HOTLINE LMSHotline LMS sells company places and lets the employer name the delegates afterwards.
Purchase order booking Also: PO booking, booking on invoice
A booking paid on invoice against the customer's purchase order number, in place of a card payment at checkout.
IN HOTLINE LMSIn Hotline LMS, invoice customers book on a PO and card payments go to your own Stripe account.
E-learning and its standards
E-learning Also: online learning
Training taken online at the learner's own pace, without a trainer present.
IN HOTLINE LMSE-learning is included on every provider plan of Hotline LMS.
Course builder
A tool for building online lessons inside the LMS, without separate authoring software.
IN HOTLINE LMSHotline LMS has a course builder.
SCORM Also: Sharable Content Object Reference Model
A set of technical standards that let e-learning content and a learning management system talk to each other. A SCORM course is a ZIP package that any SCORM-compatible LMS can play and track.
IN HOTLINE LMSHotline LMS has full runtime support for SCORM 1.2 and SCORM 2004.
SCORM 1.2
The older, simpler version of SCORM, supported almost everywhere. It tracks completion, score and a bookmark.
IN HOTLINE LMSSCORM 1.2 is on every plan of Hotline LMS.
SCORM 2004
A later version of SCORM that adds sequencing and navigation rules, separates completion from pass or fail, and tracks interactions in more detail.
IN HOTLINE LMSSCORM 2004 is on every provider plan of Hotline LMS.
xAPI Also: Experience API, Tin Can
A standard that records learning as statements, such as "Jane completed Safety Training". The statements can come from anywhere, including mobile apps, simulations and offline activity.
IN HOTLINE LMSHotline LMS plays xAPI packages on every provider plan.
cmi5
A standard that uses xAPI to launch and track courses from an LMS. It bridges SCORM and xAPI.
IN HOTLINE LMSHotline LMS plays cmi5 packages on every provider plan.
Learning Record Store Also: LRS
The database that stores xAPI statements.
IN HOTLINE LMSHotline LMS includes a built-in Learning Record Store to launch and track xAPI and cmi5 packages.
Learning path
A set of courses that a learner takes in a set order.
IN HOTLINE LMSHotline LMS has learning paths.
Exams, certificates and renewals
Exam Also: assessment
A formal test at the end of a course that decides whether a delegate passes.
IN HOTLINE LMSHotline LMS has online exams with 17 question types. An exam can open on the training day: unlocked by the trainer, in a timed window, or on attendance.
Question pool Also: question bank
A bank of questions from which an exam draws a set number, so that delegates do not all sit the same paper.
IN HOTLINE LMSExams in Hotline LMS can draw from question pools.
Grade band
A range of marks that gives a result, such as pass, merit or distinction.
IN HOTLINE LMSExams in Hotline LMS can use grade bands.
Photo-ID check
A check, made against photo identification, that the person sitting an exam is the person who was booked.
IN HOTLINE LMSPhoto-ID checks are optional in Hotline LMS.
Certificate
A document issued to a delegate who has completed or passed a course.
IN HOTLINE LMSHotline LMS issues certificates, with an expiry date where the training has to be renewed.
Verifiable certificate
A certificate that anyone can check online to confirm that it is genuine and still current.
IN HOTLINE LMSCertificates from Hotline LMS can be checked online.
Certificate expiry
The date after which a certificate is no longer valid and the training has to be taken again.
IN HOTLINE LMSHotline LMS shows expiring certificates on a live expiry board.
Recertification Also: renewal, refresher training
Taking training again before a certificate expires, so that it stays valid.
IN HOTLINE LMSHotline LMS sends automatic reminders at 90, 60, 30 and 0 days, with a rebook link into your next course date.
CPD Also: continuing professional development
The learning professionals do to keep their knowledge and skills up to date, often recorded in hours or points.
Accredited training
Training approved by an awarding body or an industry body, which sets what is taught and how it is assessed.
Awarding body
An organisation that sets a qualification and approves the training providers that deliver it.
Compliance training Also: mandatory training
Training an organisation must give its people to meet the law or the rules of a regulator.
Your platform and your systems
White-label
Software that a customer runs under its own brand, with the supplier's name removed.
IN HOTLINE LMSA white-label workspace in Hotline LMS carries your logo, colours, custom domain and branded emails, with the Hotline name removed.
Workspace
A customer's own separate area of a shared platform, with its own web address, brand, people and data.
IN HOTLINE LMSEach Hotline LMS customer has its own workspace, kept apart from every other.
Single sign-on Also: SSO, SAML
Signing in to one system with the account you already use for another. SAML 2.0 is the most common standard for it.
IN HOTLINE LMSHotline LMS works with Entra ID, Okta, Google Workspace and any SAML 2.0 identity provider.
SCIM
A standard for creating and removing user accounts automatically from a company's directory.
IN HOTLINE LMSHotline LMS supports SCIM provisioning on some plans.
API Also: REST API
A way for one piece of software to read from and write to another.
IN HOTLINE LMSHotline LMS has a REST API with an OpenAPI document.
Webhook
A message one system sends to another at the moment something happens, such as a booking or a completion.
IN HOTLINE LMSHotline LMS sends signed webhooks for enrolments, completions and certificate events.
MCP Also: Model Context Protocol
A standard that lets an AI assistant connect to other software, read from it and act in it with the user's permission.
IN HOTLINE LMSHotline LMS connects to Claude, ChatGPT and other assistants that support MCP.
Is a word missing?
Tell us and we will add it. Or read the guides, which go into SCORM, xAPI and choosing a system in more depth.