Product training for the people who install, service and sell your equipment.
For manufacturers and distributors educating customers' engineers, service technicians and dealer staff. Each customer and dealer as its own organisation with its own manager, dated courses at your training centre or on site, certificates with an expiry that drives the refresher, and all of it under your brand.
A 30-minute walkthrough shaped around your programme. No card, no commitment.
Built for
- Lifting and material handling
- Plant and access equipment
- Industrial machinery
- HVAC and building services
- Medical equipment
- Vehicles and fleet
A spreadsheet and a shared drive are not a training record.
Most product training is booked by email, delivered from a slide deck, and remembered in a spreadsheet that one person owns. The customer gets a PDF certificate, and nobody knows a year later who is still competent.
The usual set-up
- Courses booked by email and chased by phone
- Certificates sent as PDFs and lost in inboxes
- Dealer staff trained once at launch and never refreshed
- No record of who at each customer is certified, or until when
- Training invoiced separately, by hand, after the fact
- Your name on the slide deck but nowhere the customer looks later
On Hotline
- Each customer and dealer as an organisation, with a manager who books and sees their people
- Dated courses at your centre, on site or online, with spaces and prices on your own website
- Account bookings on a purchase order, with one invoice per order
- The exam held until the trainer releases it in the room
- Certificates with a verification link and an expiry that drives the refresher
- Reminders to the engineer and their manager, with a link to the next date
How a programme runs on Hotline.
From a new product line to the refresher two years later.
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Set up
Brand it and add your customers
Your domain, logo, colours and certificate design. Each customer and dealer becomes an organisation with its own manager, imported from a CSV if you have one.
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Enrol
Managers book their people
A dealer manager books six engineers on a purchase order, or picks a date from the catalogue on your website. Pre-work opens straight away.
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Deliver
At your centre, on site or online
The trainer marks the register on a phone and unlocks the end-of-course exam in the room. Online modules run on their own.
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Certify
A certificate anyone can check
A branded certificate with a unique number, a verification link and a valid-until date issues as each engineer passes.
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Two years later
The refresher books itself
Reminders go to the engineer at 90, 60, 30 and 0 days, their manager is copied, and each one links to your next date.
What you get on every plan.
Plans from £500 a month, billed annually, with no per-booking or per-certificate fees.
Certificates
A certificate their auditor can check in seconds.
Every certificate carries your brand, a unique number and a public verification link. An employer, an insurer or an auditor opens the link and sees who it was issued to, for which course, when, and until when it is valid. Give the course a validity period and the reminders run themselves.
- Verification URL on every certificate
- Validity period per course, with reminders at 90, 60, 30 and 0 days
- Refresher versions of a course for renewals
- Historic certificates imported with their original expiry dates
Your customers' data, handled properly.
Written for the person at your customer who has to sign off the supplier questionnaire before their engineers can be enrolled.
Security and data protection- Personal data encrypted
- Each customer's data isolated
- Two-factor on every plan
- Append-only records for exams, transfers and attendance
Manufacturer and distributor questions
Yes. Each dealer is an organisation with its own manager. The manager enrols their people, books them on dates, sees their records and certificates, and gets the renewal reminders, and sees nothing of your other dealers.
Yes. A course date can be at your training centre, at any customer site you add as a venue, or online with a join link. Trainers, rooms and kit are scheduled with clash warnings, and the register and the exam work the same wherever the day is.
Yes. Give a course a validity period and every certificate carries a valid-until date. Reminders go to the engineer and their manager at 90, 60, 30 and 0 days, each with a link to your next date, and renewals run as fresh attempts that keep the full history.
Yes. Set a price on a course and take card payments through your own Stripe account, or set it to account booking on a purchase order with one invoice per order. Free courses for your own customers sit in the same catalogue. Hotline takes 0% of course sales.
Yes. Embed the booking widget on any site with a copy-paste snippet. It shows your live dates, remaining spaces and prices, themed to match your site, and renders as real HTML so search engines can index your course dates.
Plans from £500 a month, billed annually and invoiced, priced by learners a year. There are no per-booking or per-certificate fees, and standard migration is included. See pricing.
See your product training on Hotline.
Bring a course list and a customer in mind. We will set them up on a demo academy on the call.